Matter Creations

Frequently asked questions

Straight answers about our services, process, and what working together looks like.

We offer two core areas: Web Content (custom websites, brand discovery, wireframing, development, performance, security, SEO, hosting, and more) and Video Content (brand videos, testimonials, product videos, and social content). Browse the full list on this page, or reach out if you need something custom.

Every project follows a clear path: free consult call, proposal, brand discovery, wireframe, prototype build, revisions, and delivery. There are no disappearing acts — you stay informed at every step. See the “How it works” section above for the full breakdown.

We talk about your business, your goals, and what's not working with your current online presence. It's a no-pressure conversation to see if we're a good fit and to understand what you need before any proposal or commitment.

Timelines depend on scope, content readiness, and revision rounds. After the consult, you'll receive a proposal with a clear timeline. Most custom website projects span several weeks from discovery through launch — we'll give you a realistic estimate upfront.

Yes. We work with business owners across the United States. Consult calls, reviews, and collaboration happen online — the process is designed to be smooth no matter where you're located.

Absolutely. Whether your site needs a full redesign, better messaging, improved performance, or ongoing webmaster support, we can assess what you have today and recommend the right path forward.

Yes. Webmaster services, hosting, updates, and indexing support are available. We're here after launch day — not just at kickoff — so your site keeps working for your business.

Yes, and many clients do. A cohesive brand story across your website and video content is often the strongest approach. Tell us what you're looking for during the consult and we'll scope it clearly in your proposal.